Financial Services Guide

PetSure (Australia) Pty Ltd ABN 95 075 949 923 (AR Number 268991) (PetSure) is responsible for this Financial Services Guide (FSG). It provides you with information about PetSure to help you decide whether or not to use the financial services that we provide. This FSG explains how we can assist you, who we represent, how we are remunerated, and provides details of how any complaints will be dealt with as well as how we can be contacted.

You will receive a Product Disclosure Statement (PDS), which explains the significant features of the products before we issue the product. You should consider the PDS in deciding whether to purchase the product. We may be contacted via the following websites or by telephone on the indicated numbers (and additional copies of the PDS are also available on the website or by calling us):

Product

AFS-PetMed
www.afspetmed.com.au
1300 732 172

Perfect Partners Pet Cover
www.startgard.com.au
1300 668 100

Petsecure
www.petsecure.com.au
1300 855 160

RSPCA Pet Insurance
www.rspcapetinsurance.org.au
1300 855 150

InsuranceLine Pet Health Plan
www.insuranceline.com.au
13 88 68

Vets Own Pet Health Insurance
www.vetsown.com.au
1300 668 890

About PetSure (Australia) Pty Ltd

PetSure (Australia) Pty Ltd (PetSure) administers the pet insurance products which, are underwritten by The Hollard Insurance Company Pty Ltd (Hollard), A.B.N 78 090 584 473

About The Hollard Insurance Company Pty Ltd?

Hollard issues the pet insurance products administered by PetSure. Hollard is an insurance company authorised under s12 of the Insurance Act 1973. Hollard holds an Australian Financial Services License (No.241436) and is authorised to deal in and provide financial product advice in general insurance products. You can contact Hollard on 1300 360 190 or by email on customer_care@hollard.com.au.

Who is PetSure (Australia) Pty Ltd?

PetSure is an Authorised Representative No 268991 of Hollard and is authorised to deal in pet insurance products and to distribute this FSG. PetSure issues these products on behalf of Hollard and has authority to issue, vary and cancel the products. PetSure issues the pet insurance products under a binder from Hollard. This means they act on behalf Hollard and you should separately consider the relevant PDS to determine if the product is right for you.

Remuneration

PetSure receives a portion the underwriting profit for administering the pet insurance products issued by Hollard. Where a third party has referred you to us, they may receive a referral fee from Hollard. This fee is paid according to Hollard’s agreement with them and the role they play. It may be a commission or an agreed amount.

How do we resolve complaints?

In the unlikely event that you have a complaint about the service provided please contact us by phone (02)9842 4800 or by writing If your complaint remains unresolved, PetSure’s dispute committee will review the matter and respond within 15 days.

Your complaint will be dealt with fairly and promptly but if you remain dissatisfied with the final decision you may refer the matter to the Insurance Ombudsman’ Service Ltd (IOS), which acts as Hollard’s external dispute resolution provider. The IOS is an independent body and its service is free to you. PetSure and Hollard agree to accept the Scheme’s decision. To access the Scheme you must contact the IOS within 3 months of a final decision at 1300 363 683

Privacy

We use personal information about you to administer your insurance. We are committed to protecting your personal information in accordance with the National Privacy Principles. A copy of our privacy policy is available on request or can be viewed at www.hollard.com.au.

If you have any questions in regards to our service or the products that we administer please contact PetSure on (02)9842 4800